We hope that you are completely satisfied with your purchase. Tyoub does not refund if you no longer want the item or have a change of mind. Tyoub will exchange for faulty items but will not however refund the postage or cover the cost of postage for the new items. All returns must be clean with hygiene stickers attached (where applicable), unwashed and unworn accompanied by the original receipt, packaging and tags. Returns not abiding by this policy will be returned to sender. All items discounted, purchased on sale or using a promotional code are final sale items and cannot be returned or exchanged. Tyoub does not accept returns from any other retailer. Items are packed with great care and attention but Tyoub does not take responsibility for goods lost, stolen or damaged in transit. We are happy to help if you have any questions about sizing, please message us prior to placing your order if concerned about size or refer to our size chart for measurements.

Returns and exchange are only valid for 14 days after delivery. If you contact Tyoub after 14 days, you will no longer be able to exchange or return an item. 

We regret that we are unable to accept the exchange or return of the fabric face mask for any reason.

Your satisfaction is our number one priority. If something isn't right, please contact our friendly team before leaving feedback. We will do our best to fix everything up right away!